We are a wife/husband team and have been selling ONLINE full time for over 10 years. While building LEGO is a recent family hobby, selling LEGO is not a hobby to us - it's not something we just do on the weekends or when we have time - it's a business. While we are new to selling on Brick Owl, we have the experience to know how to treat a customer. We take the business, and your orders, seriously, and will treat you professionally: Fast handling and shipping times; professional packaging (no loose pieces in envelopes!); excellent customer service. While they are rare, mistakes are inevitable, and we take full responsibility for them. We will go out of our way to more than make it up to you. If there is a mistake, you won't hear excuses, just sincere apologies and solutions!
We do our best to provide you a quick and easy buying experience, with exceptional customer service.
- Fast processing and shipping on all orders.
- Tracking provided on every shipment.
- Professional packaging. No loose pieces in reused envelopes.
- Invoices / order numbers included with each package. (U.S.)
- No minimum orders.
- No extra charges, fees, or surprises. Ever. (Other than insurance on high-value orders)
- If we make a mistake, will will fix it and work with you until you are happy, even at our expense!
- Worldwide shipping coming soon.
Our shipping and handling fees are reasonable and upfront.
View our Shipping page to see all shipping costs before placing your order.
Email: message through BO (preferred method) or email chadvicki@gmail.com. (We respond quickly)